Ordering and Delivery
As portraits, frames, albums and cards are made to order they are non refundable and there is no cooling off period. All products are made to order and by placing your order and making payment for that order the client is committed to purchasing that product.
Thank you / Christmas cards can be couriered directly to the the clients, proof will be sent out prior to ordering, it is the responibility of the client to check spelling / dates ect to make sure they are happy with the card and that the information is correct. Once the go ahead is given to order the cards and there is a spelling mistake ect then it is the responsibility of the client to pay for replacment cards etc. Changes can be made before ordering but not after the order has taken place.
USBs can be posted on request. Frames and other fragile products will need to be collected and checked by the client at the studio. Should there be an issue with the product arising from error or finished quality then it will be replaced. All products must be checked on collection and any issues highlighted then and there or within the next 7 days.